1 phone call each day costs $425 per month
1 hour visits are $52 – 52 per hour
1 hour visit each day costs $1700 per month
2+ hour visits range from $40 – $54 per hour
2 hour visit each day costs $2500 – 3450 per month
12 hour overnight visit each day costs $10,500 – 13,000 per month
24 hour home-stay visit each day costs $14,500 – 22,500 per month
24 hours of multiple hourly visits each day costs $31,000 – 41,500 per month
Frequently Asked
Starting Care
Many of the people we see have been finding ways to maintain their independence through organization and specific routines they have developed over years. Any change often comes with a degree of trepidation. Starting is usually the hardest part.
Service Agreements
Service agreements provide permission for home care to be provided when it is requested. Agreements come with no obligation to have service. There are no weekly hour minimums or lengthy cancellation periods. Agreements can be signed in advance.
Service Requests
Service can be requested six months away or within an hour. Ability to meet short notice requests is determined by staffing capacity and the type of service being requested. If urgent unexpected service requests are a frequent occurrence ask us about strategies for success.
Service Minimums
Our minimum service charge is one hour, increasing in half hour increments. There is no minimum requirement for hours per week.
Specific Time Requests
Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize needs and will discuss time flexibility beforehand.
Unexpected Time Changes
Unexpected time changes are generally borne out of necessity. We learn our clients’ preferences and needs beforehand so we can make effective decisions on short notice and then confirm.
Who We Hire
Each caregiver has completed a certified caregiving or nursing degree with an average experience over 10 years. We hire for the long term and all of our home care staff are employees paid a living wage. All are bonded and insured with regular police checks.
Caregiver Placement
Possible home caregiver placements are dictated by geographic distances and time. Then we find the best fit from those options.
Good coordination means home caregivers aren’t rushed and aren’t rushing their clients in turn. It means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers needs consistently allows them to focus on meeting the needs of others.
Caregiver Supervision
Caregivers are primarily overseen by the Care Managers with clinical support & education from the nursing team.
Common Interests & Language
We always seek to place home caregivers with clients who have common interests and language. We want clients and caregivers alike to feel safe and comfortable with each other. We avoid placements that create an unfriendly or unsafe work environment.
New Caregivers
Short notice absences are often when new home caregivers are introduced. We aim to send the people in these cases who are the most likely to return in the future or the best fit for future short notice calls. If the client wishes we will always call first.
Removing Caregivers
The client or authorized family can always decide who is part of the caregiving team. We think our home caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.
Cancellations
The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.
Travel Time
The client or authorized family can always decide who is part of the caregiving team. We think our caregiving team is generally exceptional. We appreciate frank and honest feedback if you find otherwise.
Documentation
Home caregivers write notes about each visit which become part of the client record. Employees write in a formalized factual narrative avoiding person opinion or conjecture.
Communication
We ask that one family member acts as the main contact. This helps to keep the communications consolidated and clear. Response times – Urgent within an hour. Others within 24 hours.
Invoices
Invoices are sent out monthly and may be paid by cheque, e-transfer or credit card. If paying by credit card there is a 3% fee. Read more about our fees on our home care rates page.
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