CommunityPlus Care uses artificial intelligence extensively for web development and to cut administrative busywork, never to replace human judgment or personal connection. Here's exactly where we draw the line.
Writing and images
We do not use AI to generate generic articles or website content. Our typical process is that a human writes the article, the AI edits it for tone, grammar and legal before a human rechecks it to ensure the translation didn't delete essential data or context.
We do not agree with the use of AI to create photo-realistic images for general content without disclosure. We use non-photorealistic AI-generated illustrations in our website and print materials - especially useful to represent care settings or team members where real photos would compromise client or staff privacy. We also use it for design elements and various other visual content.
Talking to clients and families
No chatbots. No automated conversation tools. When you call, email, or message us, a real person on our team responds. We use AI technology for admin work to free up Coordinator time to focus on scheduling and the human aspects of our business.
Scheduling and care decisions
AI plays no role in deciding who provides your care, when it's scheduled, or what's delivered during a visit. Those decisions are made by trained Coordination professionals who know our clients and our staff.
There's a technical reason for this too: capacity-limited dynamic resource allocation across geography and time (which is what home care scheduling actually is) has not been validated for AI. We built our own home care software with an intention and design for automation at scale. Still, we have no plan to use AI for direct scheduling. That work must be consistent in application. The day may (will likely) come but we are not there yet and the risks are great so the testing will be extensive.
Privacy and oversight
We follow BC privacy law, maintain clear internal oversight of any AI tool we use, and never share or sell personal information to AI companies. Our team reviews AI-related tools regularly against our standards for safety, privacy, and accuracy. If a tool doesn't meet the bar, we don't use it.