Home Care & Nursing in Victoria, BC

CommunityPlus provides personal home-caregiving & nursing services to those in need across Greater Victoria and the surrounding areas.

We are Victoria’s premium provider of skilled, community-health services and your source for local health knowledge and advocacy.

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About Us

Learn more about our commitment to service, integrity, transparency, trust and community.

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Email Us

Email us for more information about your home healthcare options.

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Phone Us

Dial 250-658-6508 on your home phone, or simply click this button to call us from your mobile phone.

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A Home-Care Service Built for You

Compassionate, personal home-care & nursing services in Greater Victoria and the surrounding areas.

24/7 phone support
Access to online schedules & care charting for clients and family through our custom web portal
Homemaking, including help with meals and light housekeeping
Escorts for errands and appointments

Personal care, including bathing and medication administration
Live-in, overnight & 24-hour support
Condition-specific care for ALS, MS, Parkinsons and other motor neuron diseases

Committed to

Service

The CommunityPlus team provides home-based Caregiving & Nursing along with Occupational Therapy, Physical Therapy and Footcare, as needed. With over 40 caregivers across the South Island, we can meet the need for skilled caregiving in most areas between Sidney & Sooke. Some services are available across Vancouver Island.

Quality people choose to stay with us long term, through a combination of living wages, health benefits and great admin support that translates to an annual retention rate of over 90%.

We’re a Living Wage

Employer

We hire experienced, passionate caregivers and provide them with the support they need to be radiant in our clients’ lives. Through our team’s passion and experience we are able to provide 1-hour to 24-hour support, including overnight and live-in services, with consistent quality of caregivers and continuity of service.

We also support urgent discharge and short-notice care needs, remote-area services, and complex care with challenging or specific requirements.

We’re Focused on

What’s Important

Integrity
We are committed to care with compassion for our clients, their families and our caregivers.
Transparency
Clear policies and reliable communication so you know exactly how your loved one is being cared for.
Trust
We only hire career caregivers that we would place with our own family members.
Community
We strengthen and give back to our community through education and advocacy.

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Compassionate Home Care and Nursing in Victoria

Frequently Asked

Home Care Questions

Starting Care

Starting is the hardest part. Since childhood, we have each struggled to define the boundaries of our personal identity and security. Many of us are highly resistant to the idea that we need “care.” There is often a fear that the caregivers coming to help us will try to change our routines and interfere with what we want to do and how we want to live.

Caregiving is about understanding a person’s routines and personal-security needs in order to support how they want to live, even when they make choices with which others may not agree. This is a trust issue, and part of why the continuity of caregivers is so important. We take people as they are, and meet them where and how they choose to live.

Service Agreements

The Service Agreement comes with no service obligations. It simply gives us permission to provide the listed services if and when they are requested.

Agreements are often set up in advance of care needs. So, when the time comes, it only takes a phone call to start.

Service Requests

Service can be requested six months in advance or within an hour. Ability to meet short-notice requests is determined by staffing capacity and the type of service being requested.

If urgent, unexpected service requests are a frequent occurrence, ask us about strategies for success.

Hourly or Weekly Minimums

Our hourly minimum service is one hour, increasing in half-hour increments. Services under two hours in length are priced at a higher rate due to the added difficulty of providing short visits.

Many organizations have minimums of two or even three hours per visit. Scheduling and staffing become easier at the three-hour mark, but may not provide service flexibility to meet client needs.

Some organizations require a weekly minimum number of hours (e.g., nine hours per week). This is because smaller services have zero or negative financial return.

We do not require clients to have a minimum numbers of hours per week. We will provide a one-hour service once a week if that is what is needed.

Specific Time Requests

Specific timing is one of the primary challenges in home care. Many people want the same services at the same times. We prioritize timing on a needs basis and will discuss time flexibility of services beforehand.

Who We Hire

Our caregiving team is almost uniformly skilled, with 10 years of experience on average, and capable of providing companionship through end-of-life care. All are bonded and insured with regular police checks.

Living Wages

We pay a Living Wage, with health benefits & dental. We keep our employees for the long term, with an annual retention rate of over 90%.

Caregiver Placement

Possible home-caregiver placements are dictated by distance and time. Then we find the best fit from those options. Good coordination means home caregivers aren’t rushed and aren’t rushing their clients in turn.

Good coordination also means the caregivers have effectively scheduled blocks of work and enough hours each week to sustain themselves without insecurity. This is a part of the secret to success for clients in home care. Meeting caregivers’ needs consistently allows them to focus on meeting the needs of others.

Caregiver Supervision

Caregivers are primarily supervised and supported by the Coordination Team, with clinical education from the Nursing Team.

Common Interests & Language

We always seek to place home caregivers with clients who have common interests and language(s). We want clients and caregivers alike to feel safe and comfortable with each other. We avoid placements that create an unfriendly or unsafe work environment.

Removing Caregivers

The client or authorized relative(s) can always decide who is part of the caregiving team. We think our people are generally exceptional. We appreciate frank and honest feedback if you find otherwise.

Visit Cancellations

Visits can be cancelled with no charge by giving at least 24-hours notice. Visits without notice are charged half. Once the caregiver is on the way to the home, the visit cannot be cancelled or reduced.

Travel Time

Roughly 15 minutes of each visit is allocated to the time necessary for travel to and from your home. There is no kilometre charge for this travel.

More time may be allocated for travel during hazardous weather conditions or in instances where people live far away from population centres.

Documentation

Home caregivers write notes about each visit, which become part of the client record. Employees write in a formalized, factual narrative, avoiding personal opinions or conjecture.

Communication

To keep communications consolidated and clear, we ask that one family member acts as the main contact. This is usually the person with Power of Attorney or the most local family member.

Invoices

Invoices are sent out monthly and may be paid by cheque, e-transfer, credit card or bank payment through Royal Bank of Canada (RBC).

This contrasts with other organizations, which send out bimonthly or biweekly invoices.

Receipts

There are no monthly receipts or paper records of any kind. For ease of accounting, one receipt is sent out annually, documenting all services rendered.

Possible & Unforeseen

We operate in terms of the possible. If someone wants a one-hour-a-day service in Tofino, the question is not ‘Can we provide it?’ but, ‘Do the means allow for the additional travel cost?’ This would be from the nearest geographical area where we can assemble a team to provide reasonable certainty of stable and continuous service. If it costs an additional eight hours of travel to provide a one-hour service onsite, most people would seek a more efficient approach to care delivery. We are happy to suggest potential alternatives or supplements.

We are willing to take on challenges to provide services that may be delicately staffed, but staffing circumstances can change. When what is possible changes due to employee relocation, injury, absence or other reasons, it is important to have a back-up plan for gaps or replacement of service. When the unforeseen occurs, we often have short notice.

In densely populated areas, it is more viable to maintain continuous service in the face of exceptional circumstances. As services become shorter in duration and further away from population centres, the team continuity is often exceptional — but the ability to provide stable service is more delicate and easily broken.

The Company

Creating security for the vulnerable since 2017.

2007 to 2016
• Owner worked in local home care for government and at a private, national agency

• Caregiver, Coordinator, Coordination Educator, Operations & HR Manager
2016
• A year spent creating business systems to automate admin and prepare for scaling

• The first design iterations of our home-care software take shape
2017
• We begin providing service as Community Care Home Health

• Our organization started the year with two people and ended it with more than 12
2018
• Our organization started the year with over 12 people and ended with more than 24

• We incorporated as Community Plus Care Ltd

• Home-care software programming commences
2019
• Our organization started the year with over 24 people and ended with more than 36

• Nursing services added

• Free, magnetic envelopes become available — My911 Kits
2020
COVID Y1
• Our organization started and ended a challenging year with over 36 people

• Footcare, Occupational & Physical Therapy services added

• Donated $5,500 in free driving to cancer patients when volunteer drivers could not operate
2021
COVID Y2
• Our organization grows to over 50+ employees

• Daily Phone Call services added

• We begin using our home-care software in alpha
2022
COVID Y3
• We continue providing community services across circumstances and geography with unmatched effectiveness

• Our software allows us many unique advantages and efficiencies over other services
2023
Whatever may come
In 2023 our growth and services are more encompassing than ever. The best can always get better.
- We have contracts across all sectors of caregiving.
- Our software gives us unmatched efficiencies in service provision and is being polished this year.
- We have the best paid, most skilled group of caregivers providing services others cannot.
- We have the lowest operating margin in the industry which means we’re still very competitively priced.
Whatever may come, we look forward to overachieving through another year of challenge and opportunity.

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Home Care & Nursing in Victoria, BC

About Us

Email Us

Phone Us

A Home-Care Service Built for You

Service

Employer

What’s Important

Compassionate Home Care and Nursing in Victoria

Home Care Questions

The Company

2007 to 2016

2016

2017

2018

2019

2020

2021

2022

2023

Contact by Mail

Email

Phone

My911 Kit