How our rates work
We review rates and premiums at the start of each calendar year. Increases typically land between 2% and 4%, depending on economic conditions and wage pressure in the industry.
Statutory holidays (as defined by federal and provincial employment regulations) are billed at one-and-a-half times the regular rate. That covers what we pay staff under the Employment Standards Act.
How we handle the tricky shifts
Some shifts are harder to staff than others. Halloween and Christmas Eve are high-demand evenings where caregivers would rather be with their own families, so we pay our employees a premium on those nights to keep coverage stable.
Christmas Day we pay our staff double time so our clients and families never get a call that there's a problem with service on a day it matters.
We don't pass those added costs on to you.