Our invoicing is straightforward: one invoice per month, due on receipt with a 15 day grace period, and a discount if you pay by pre-authorized debit or credit card. Here are the details.
Billing cycle and grace period
Invoices are issued once a month (12 times per year) and are payable upon receipt with a 15 day grace period. An invoice is in default if unpaid 15 days after issuance.
Review your invoice when you get it. Any disputes must be raised within 15 days of the emailed invoice date. After that, disputes are not recognized and full payment is required.
Taxes and incidentals
Applicable federal and provincial taxes are paid by the client based on the services provided.
Incidental expenses are also the client's responsibility. That includes parking at appointments, public transit fares when travelling with the client, transporting the client, meals eaten out with the client, and any errands requested by the client or payor.
Accepted payment methods
We accept direct bank debit, direct bank payment, credit card, e-transfer, and RBC Payee. We do not accept cheques, retainers, or pre-paid services.
Pre-authorized payments earn a discount: 3% off for bank debit, 1% off for credit card. Over 90% of our clients use pre-authorized payment and get a discount. Less time chasing money means more time improving our services to you.
Overdue invoices and returned payments
If an invoice is still unpaid after the 15 day grace period, Community Plus Care Ltd. may collect using the backup bank debit or credit card on file.
Invoices in default accrue interest at a compounding rate of 2% on default and every 30 days after (an APR of 26.82%). The payor is also responsible for any costs we incur collecting overdue payments, including legal fees and collection costs. Returned payments incur a $200 fee per returned payment.
Annual receipts and tax records
We issue annual receipts at the beginning of February for the previous year. One clean record of every service, ready for tax filings and related submissions. For details on what qualifies, see the CRA's page on attendant care expenses.
Questions about an invoice or payment method? Contact our office before the 15 day window closes and we'll sort it out.